Customers should consider carefully before making an order through our website. Once you make the order, administration fee and management fee will be charged from our company, which means after the order has been made, if you decide to cancel the order, refund fee will be charged.

You will receive a 100% refund if we cannot obtain an apostille/certification for your document. Please note if your documents are rejected for an apostille/certification because they’re not properly prepared (e.g., incorrect notarization, missing information, or extra marks on the document, etc.), you will not get any refund. We reserve the right to retain 100% of the administration fee and management fee.

We provide our services based on the order submitted by you requesting the service. Should you have an issue with the way our staff handled your request, please let us know by email or phone.

Should you request a chargeback, please know that we will inform your credit card company that you agreed to our services in writing and will present relevant proof (the order information, etc.).

Within ONE hour of payment, If you decide to cancel your request before we begin processing your documents, please contact us in writing by email at info@apostilleservice.hk. If the order is not being processed yet, we will refund 100% of your order amount. If the order is already processed, only shipping fee can be refunded. The refund will take 5-10 business days to appear on your statement.